Privacy Policy
Last Updated: 22/09/25
Impactiq (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our services, including our website at https://impactiqai.co.uk and related AI services.
1. Information We Collect
We may collect the following types of information:
User Inputs & Conversations: Information you provide during interactions with our AI tools and services.
Contact Details: Such as name, email address, and phone number when you sign up, contact us, or make inquiries.
Payment Information: When you purchase our services, processed securely through third-party providers.
Technical Data: Such as cookies, device information, and analytics data for service performance and improvement.
2. How We Use Your Information
We process your personal data for the following purposes:
To provide, manage, and improve our AI-powered services.
To improve and train our AI models (unless you opt out where applicable).
To process payments and manage customer accounts.
To provide customer support and respond to inquiries.
To send marketing communications (you may opt out at any time).
To comply with legal obligations.
3. AI and Automated Processing
AI Model Improvement: User inputs and conversations may be used to refine and improve our AI models, unless restricted by law or if you exercise your rights to deletion.
Automated Decision-Making: Our AI services may generate automated outputs. However, we do not make legally binding decisions about you without human review.
4. Third-Party Services
We may share data with trusted service providers who help us operate our business, including:
Go High Level – CRM and marketing platform.
OpenAI – AI model provider.
Twilio – Communication and messaging services.
These providers process data on our behalf and are bound by contractual obligations to protect your privacy.
5. Data Retention
We retain your personal information for as long as your account is active. Once you request account deletion, your data will be securely deleted, except where required by law.
6. Security
We use appropriate technical and organizational measures, including encryption, to protect your personal data against unauthorized access, loss, misuse, or disclosure.
7. International Data Transfers
We do not share your personal data internationally outside the United Kingdom, unless necessary for service providers who comply with GDPR/CCPA safeguards.
8. Your Rights
Depending on your location (e.g., UK GDPR, EU GDPR, CCPA in California), you may have the following rights:
Access – Request a copy of the personal data we hold about you.
Correction – Request correction of inaccurate information.
Deletion – Request deletion of your personal data.
Opt-Out of Marketing – You may opt out of receiving marketing communications at any time.
Restriction & Objection – Request to restrict or object to certain data processing activities.
To exercise your rights, please contact us at [email protected].
9. Cookies and Tracking
Our website may use cookies and similar technologies to enhance your browsing experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings.
10. Children’s Privacy
Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Impactiq
62 Millfields, Ossett, WF5 8HE
Email: [email protected]
Website: https://impactiqai.co.uk